Premium Non-Emergency Medical Transportation

RELIABLE • SAFE • COMPASSIONATE

Proudly serving Orange County and surrounding communities with dependable transportation solutions.

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Why Families Trust FCW

On-Time Service

We respect your time. Every pickup and drop-off is handled with precision and care.

Comfort and Dignity

We provide a smooth, respectful experience from start to finish, backed by modern vehicles.

Trained Drivers

Every driver is wheelchair trained, CPR Certified, and HIPPA compliant.

Your Peace of Mind

Real-time updates, careful drivers, and dependable service.

Ready to Experience Premium NEMT Care?

Schedule your ride today and let us take care of the rest.

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Frequently Asked Questions

Tap any question below to see the answer. Still need help? Call (689) 367-8389

  • Booking is easy. You can request a ride using our “schedule a ride” buttons found throughout the website, or give us a call at (689) 367-8389. Please book as soon as you have an appointment confirmed. We will do our best to accommodate same-day requests, but ask that you try to give us at least 24 to 48 hours when possible.

  • Currently we proudly serve Orange County and the surrounding communities. Not sure if we reach you? Give us a call, we’re happy to confirm.

  • A non-refundable deposit is collected at booking to secure your ride. The remaining balance is charged after your ride is completed.

    If you cancel, your deposit is forfeited but no additional cancellation fee is charged.

    If your medical provider cancels and you provide written proof (a portal message, call log, or office note), your deposit is fully refunded and no fees apply.

    Rescheduling:

    • If we can accommodate your new date, your deposit transfers to the new booking

    • If we are fully booked on your new date, your deposit is fully refunded

    • If your provider reschedules with written proof, your deposit transfers or is refunded if we are unavailable

  • We are a private pay transportation provider. At this time, we do not bill Medicaid, Medicare, or private insurance. All rides must be paid directly by the rider, their family, or a sponsoring facility.

  • We provide non-emergency medical transportation for:

    • Ambulatory passengers — walk-on service

    • Wheelchair passengers (Coming Soon) — ADA-compliant, wheelchair-accessible vehicles

    All rides include door-to-door assistance from trained, professional drivers.

  • Absolutely. You can schedule both pick-up and return at the time of booking.

  • Yes. Our service includes door-to-door assistance, escorting you from your front door to the medical facilities entrance, and back again when you are ready.

    For your safety and privacy, our drivers do not enter your home or go beyond the entrance of the building.

  • Yes, a caregiver or family member can accompany you. Additional fees may apply depending on your trip.

    Give us a call and we will walk you through the details.

  • No. We primarily service doctor's appointments, minor surgeries, physical therapy, and outpatient procedures. We also provide transportation for non-medical rides such as grocery store runs, dinner with friends, church, and more. If you need a safe, private ride, give us a call.

  • We accept all major credit and debit cards. Facility accounts may be invoiced with prior approval. Payment is due upon completion of the service unless other arrangements are made.

  • Yes. If you have regular appointments such as weekly treatments or rehab, our Premium Care Packages offer options designed to fit your recurring transportation needs.

    Give us a call and we’ll help find the right fit for your schedule.

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